Refund Policy

Effective Date: May 1, 2026 · Last Updated: July 24, 2026

PromptGen subscriptions are sold by Paddle, our Merchant of Record. Refund eligibility is determined under Paddle's Refund Policy and applicable consumer law. Nothing in this policy limits mandatory rights available in your country.

1. Subscription Purchases

Pro and Enterprise are monthly subscriptions, not one-time credit bundles. Pro provides 600 credits and Enterprise provides 1,500 credits per billing cycle. At renewal, credits reset to the plan allotment and unused credits do not roll over.

2. Eligibility for a Refund

Paddle reviews refund requests case by case. Eligibility may include mandatory withdrawal rights in your country, duplicate or incorrect charges, or a material technical defect that prevents access to the purchased service. Usage of credits or other benefits may affect eligibility where permitted by law.

Some consumers have a statutory withdrawal period of up to 14 days; country-specific periods and exceptions apply.
You were charged multiple times for the same order due to a technical error.
A billing error resulted in an incorrect charge.
A persistent material defect prevented access to the features described at purchase.

3. Non-Refundable Cases

Unless required by law or approved by Paddle, transactions are generally non-refundable. A request may be declined when:

Credits have been partially or fully used.
The request is based on dissatisfaction with AI-generated output quality (AI results are inherently variable).
The account was suspended or terminated due to a violation of our Terms of Service.

4. How to Request a Refund

Use the “View receipt” or “Manage subscription” link in your Paddle transaction email, or visit paddle.net and choose the refund option. You may also email us at [email protected] for product support with:

Your account email address.
The date of purchase and the order ID (found in your Paddle receipt).
A brief description of the issue.

Paddle verifies refund eligibility using its transaction records and processes approved refunds to the original payment method where possible. Paddle's current policy and applicable law control processing deadlines.

5. Payment Processor

Paddle is the seller and Merchant of Record for PromptGen subscriptions. Paddle handles payment support, cancellations, and refunds. PromptGen does not store your full payment-card details.

6. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be reflected by updating the "Last Updated" date above.

7. Contact Us

For any questions regarding this Refund Policy, please reach out:

Email: [email protected]
Website: promptgen-ai.com

Service Operator Information

Business name: codemeet
Representative: yerim suk
Business registration number: 470-32-01835
Customer inquiries: [email protected]