Refund Policy

Effective Date: May 1, 2026 · Last Updated: May 1, 2026

We want you to be satisfied with PromptGen. If you experience issues with your purchase, we're here to help. Please contact us within 14 days of your purchase.

1. Credit Purchases

PromptGen sells credits in one-time bundles (Pro: 1,000 credits / Enterprise: 4,000 credits) processed through Paddle. Because credits are a digital consumable, all purchases are generally non-refundable once credits have been used.

2. Eligibility for a Refund

You may be eligible for a full or partial refund in the following circumstances:

You purchased credits but have not used any of them, and request a refund within 14 days of purchase.
You were charged multiple times for the same order due to a technical error.
A billing error occurred on our side resulting in an incorrect charge.
The service was completely unavailable for an extended period (more than 24 hours) immediately following your purchase due to our fault.

3. Non-Refundable Cases

Refunds will not be issued in the following situations:

Credits have been partially or fully used.
More than 7 days have passed since the purchase date.
The request is based on dissatisfaction with AI-generated output quality (AI results are inherently variable).
The account was suspended or terminated due to a violation of our Terms of Service.
Purchases made with promotional or discount codes.

4. How to Request a Refund

To request a refund, please email us at [email protected] with:

Your account email address.
The date of purchase and the order ID (found in your Paddle receipt).
A brief description of the issue.

We will review your request and respond within 3 business days. Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or card provider.

5. Payment Processor

All payments are processed by Paddle. Refunds, once approved by us, are issued through Paddle. PromptGen does not store your payment information.

6. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be reflected by updating the "Last Updated" date above.

7. Contact Us

For any questions regarding this Refund Policy, please reach out:

Email: [email protected]
Website: promptgen-ai.com